FAQ’s – Home

Last Updated: March 2026

When will I receive my order?

Orders are processed within 1 business day (Monday – Friday) after payment confirmation. Once shipped, delivery typically takes 1–3 business days depending on your location.

Orders placed before 11:00 PM Mountain Time (MT) will begin processing the next business day. If your order hasn't arrived within 7 days, please contact us at Contact@zymove.com with your name and order number.

Where is my order?

After your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to become active.

You can also enter your order number in the 'Order Status' section on our website to check the latest updates.

Do you ship internationally?

Currently, ZYMOVE LLC ships orders within the United States only. We do not offer international shipping at this time.

How much does shipping cost?

We offer Free Standard Shipping on all orders. There are no hidden handling fees or additional delivery charges.

Can I ship items from one order to multiple addresses?

Unfortunately, we are unable to ship a single order to multiple addresses. If you need items delivered to different locations, please place separate orders for each address.

I entered the wrong shipping address. Can I change it?

If you notice an error in your shipping address, please contact us immediately at Contact@zymove.com.

If your order hasn't shipped yet, we can update the address. Once it has shipped, we will need to wait until the item is returned before resending it.

What happens if my order is returned to sender?

If your package is marked as "undeliverable" and returned to us, we will reship it to you at no additional cost. Please ensure your shipping address is correct when placing your order.

What is your return policy?

You may request a return within 90 days of the delivery date. We accept returns for both defective and non-defective items. New or lightly used products in reasonable condition are eligible.

To initiate a return, please contact us first at Contact@zymove.com — do not ship the item back without prior approval, as this may delay the process.

How long does it take to receive my refund?

Once we receive and inspect your returned item (usually within 72 hours), your refund will be processed within 7 business days.

You will receive a full refund, including the original shipping and handling fees when applicable. We do not charge any restocking fees.

What should I do if my item arrives damaged or defective?

Please contact us immediately at Contact@zymove.com with:
— Your order number
— Clear photos of the damaged or defective item
— A short description of the issue

In many cases, you may not need to return the item. We will either send a replacement or issue a full refund, depending on your preference.

What if I received the wrong product?

We sincerely apologize for any mistakes. Please email us at Contact@zymove.com with your order number and details of the issue. We will cover all associated costs to send you the correct item as quickly as possible.

What payment methods do you accept?

We accept all major credit and debit cards, including:
— Visa
— MasterCard
— Discover
— Other supported payment methods depending on your region

All prices are listed in USD (United States Dollars).

Is my payment information secure?

Yes. Our website uses SSL (Secure Socket Layer) encryption technology to protect your data during transactions. All payments are processed through PCI-DSS compliant payment providers.

We do not store your full payment card details on our servers. Only limited billing information (such as billing name, address, and the last four digits of your card) is retained for order processing purposes.

Can my order be cancelled or modified?

ZYMOVE LLC reserves the right to limit, modify, or cancel orders at our discretion — particularly in cases of suspected fraud, unauthorized reselling, or abuse of our services.

If we need to modify or cancel your order, we will notify you using the contact information provided at the time of purchase. If you believe your order was canceled in error, please reach out to us at Contact@zymove.com.

Are your products authentic?

Yes. ZYMOVE LLC is an authorized independent retailer. All products are sourced directly from the manufacturer or authorized U.S. distributors. We maintain invoices and authorization documentation for all branded products we sell.

We do not sell unauthorized, imitation, or counterfeit products under any circumstances. If you have questions about product authenticity, contact us at Contact@zymove.com.

Do your products come with a warranty?

Yes. All applicable products are covered by the original manufacturer's warranty. Warranty coverage, duration, and terms vary by brand and product type — please refer to the individual product listing for details.

To submit a warranty claim, contact us at Contact@zymove.com with your order number, full name, a description of the issue, and any supporting photos or videos.

What does the warranty cover?

Depending on the manufacturer, warranty coverage may include:
— Manufacturing defects
— Defective parts
— Mechanical or electrical failures during normal residential use

Warranty generally does not cover misuse, improper installation, unauthorized modifications, normal wear and tear, or cosmetic damage after delivery.

How do you protect my personal information?

We take reasonable precautions to protect your data from loss, misuse, or unauthorized access. Sensitive information is encrypted using SSL technology and stored using strong encryption methods.

We do not sell, rent, or share your personal information with third parties for marketing purposes. For full details, please review our Privacy Policy.

How can I withdraw my consent for marketing communications?

You may withdraw your consent at any time by contacting us at Contact@zymove.com. We will promptly remove you from our mailing list upon request.

I found a security vulnerability on your website. What should I do?

We encourage responsible disclosure. If you discover a potential security issue, please report it to us at Contact@zymove.com with:
— A clear description of the vulnerability
— Steps to reproduce the issue
— Any supporting screenshots or proof of concept

Please allow us reasonable time to investigate before publicly disclosing the issue. We review all legitimate reports and work quickly to resolve them.

Your website isn't loading. What should I do?

If you're experiencing issues accessing our website, please try clearing your browser cache or using a different browser. If the problem persists, contact us at Contact@zymove.com with details about the issue so we can resolve it as soon as possible.

I keep getting an error message. What should I do?

Please reach out to us at Contact@zymove.com and include details about the error you're encountering (such as a screenshot or the error message text) so we can assist you promptly.

Customer Support

Our team is here to help. Feel free to reach out to us anytime during business hours.